Call Center Operator

Job Description

<p>Job Overview:</p><p>As a Call Center Operator for our pressure washing company, you will be the first point of contact for our clients and potential customers. You are more than just an operator; you are a vital link between our customers and our service teams.</p><p>Responsibilities:</p><p>Customer Service & Communication:</p><ul><li>Answer incoming calls promptly and professionally, providing a welcoming and helpful first impression.</li><li>Respond to customer emails and text messages in a timely manner.</li><li>Actively listen to customer inquiries, concerns, and service requests.</li></ul><p>Scheduling & Dispatch:</p><ul><li>Coordinate with the operations manager and field technicians to optimize daily routes and schedules.</li><li>Dispatch work orders to crews and communicate any special customer instructions.</li><li>Maintain accurate and detailed customer records in our CRM system.</li></ul><p>Qualifications:</p><p>High school diploma or equivalent.</p><p>Excellent verbal communication and active listening skills.</p><p>Strong organizational skills and attention to detail.</p><p>Basic computer skills.</p><p>Ability to multitask in a fast-paced environment.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $22.16-$26.19 per hour</p><p>Expected hours: 1 per week</p><p>Benefits:</p><ul><li>Company pension</li><li>Dental care</li><li>Disability insurance</li><li>Discounted or free food</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Life insurance</li><li>Paid time off</li><li>Vision care</li></ul><p>Work Location: In person</p>