Job Description
<p>With a career at The Home Depot, you can be yourself and also be part of something bigger.<br>Position Overview<br>Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.</p><p>Key Responsibilities<br>Ensures Customer Satisfaction</p><ul><li>Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.</li><li>Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers' needs.</li><li>Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.</li><li>Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.</li></ul><p>Maintains Safety, Security and Shrink Mitigation</p><ul><li>Follows all Safety and Loss Prevention policies and procedures.</li><li>Follows processes on the front-end designed to mitigate shrink and protect assets.</li></ul><p>Competencies</p><ul><li>Communicates Effectively</li><li>Customer Focus</li></ul><p>Skills</p><ul><li>Interpersonal skills</li><li>Cash Handling</li></ul><p>Direct Manager/Direct Reports</p><ul><li>Front End Supervisor</li></ul><p>Travel Requirements</p><ul><li>None</li></ul><p>Physical Requirements</p><ul><li>Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items</li></ul><p>Working Conditions</p><ul><li>Working within a flexible schedule that may include evening and weekends.</li><li>Warehouse environment that can be dusty and noisy.</li><li>Doors are frequently open, causing drafts and interior temperature changes.</li></ul><p>Minimum Education</p><ul><li>Highschool Diploma or Equivalent</li></ul><p>Minimum Years Of Work Experience</p><ul><li>1 to 2 years Retail or Cash experience an asset</li></ul><p>Minimum Leadership Experience</p><ul><li>NA</li></ul><p>Certifications</p><ul><li>NA</li></ul><p>Other Requirements/Assets</p><ul><li>NA</li></ul>
