Skip to content

Business System Analyst

  • Full Time
  • Toronto

Insight Global

6 MONTHS CONTRACT WITH EXTENSIONS

1 – 2 DAYS ON SITE


SALARY: 35/HR

JOB DESCRIPTION:

We are looking for a JR BSA – Intake Specialist to join the Technology, Infrastructure & Innovation team at one of the big 5 banks. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Your day to day will be interfacing with 12 different squads to support BAU functions of group overall.

REQUIRED SKILLS AND EXPERIENCE:


  • 2+ years of experience in a workplace setting
  • Proficient with MS office suite
  • Excellent communication skills both written and verbal – required to eventually lead calls, run meetings, gather requirements
  • Strong organization skills follow bank processes and due diligence

How you’ll succeed:


• Intake Process- You’ll manage the end-to-end technology intake process ensuring all established guidelines, processes and service levels are followed taking corrective action or escalating issues as appropriate.

• Manage ESMA Intake mailbox which entails responding to adhoc inquiries for assistance, validating financial approvals, advising team of project assignments.


• Review and approve ServiceNow Engagement requests submitted through ServiceNow Catalog or through Demand Module.

• Service Levels- You’ll receive, log and monitor status of each intake request ensuring service levels are met and signoff is obtained.

• Facilitate daily/weekly calls with team and Requestors



• Engage and collaborate with team members (Solution Architects, Developers, Business Analysts and Quality Analysts.)

• Quality and Accuracy- You’ll review content of each request for quality and accuracy following up to resolve issues and/or escalating discrepancies with internal business partners or external service providers.

• Establish relationships with team such as TO Intake team, SRM team, Enterprise Architecture and other areas within and outside of ETS.

To apply, please visit the following URL:

THISJOB.CA