Bilingual credit and collections

Job Description

Bilingual Credit And Collections Employment Type Permanent Location Vaughan, Ontario Apply SHARE THIS JOB Job Description: Reporting to the Credit Supervisor, this opportunity offers the chance to take ownership of a diverse portfolio of independent accounts across Canada within a dynamic manufacturing environment. The role combines collections, account reconciliation, and credit administration, providing the opportunity to build strong client relationships, drive process improvements, and play a key role in supporting the company’s financial health and growth.
Responsibilities of the Bilingual Credit And Collections is as follows but not limited to:
To identify when delinquent accounts need to be called based on their terms of sale and call promptly once an account becomes past due
To handle all returned payments and reporting
To follow up frequently for payment commitments
To handle all requests for documentation and to conduct all research resulting from the request
Assist with payment allocations for assigned accounts
Manage some National Accounts
Manage all drop shipment credit approvals
Review and release of held orders within approval limit
Reply to all trade credit references
Assist and provide required documents to fulfil auditor requests
Reconcile customer accounts, resolving any discrepancies
Investigate and resolve billing discrepancies
Collaborate with other departments to review status of accounts and confirm good standing to qualify to participate in internal marketing promotions
Weekly ATB analysis with Supervisor
Assist in preparation of the monthly Watch list
To provide superior customer service to our internal and our external customers
Work closely with the sales team for significant changes in account status and any returned payments
To compile and submit information about problem accounts to Supervisor
To work as a team with sales, customers, other departments and members of this department to and accelerate cash inflows and reduce credit risk
Other duties as required TMGNY Job Requirements: Minimum of 2+ years of progressively responsible collection experience in a high volume department
Fluency in French and English is mandatory with good speaking and business writing skills in both languages
University or College (or equivalent experience)
Experience working in a privately owned organization would be an asset
Must be able to work autonomously and have effective & persuasive collection & negotiation skills.
Must possess excellent organization, reconciliation and analytical skills
Must have excellent communication and follow up skills
Proven ability to overcome obstacles and get results
Must have strong inter-personal skills with the ability to communicate & develop a high level of confidence and trust with critical contacts
Strong customer service skills, with the ability to resolve customers concerns
Confidence and tact in dealing with business owners and Sales team
Advanced skills in MS Excel
Conscientious & results oriented, with a strong work ethic, positive attitude and the ability to work well under pressure & within deadlines Apply