Associate Director, Operations Solutions, Maintain the Bank

Job Description

Job Description

Job Description

Company Description

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

• Play a key role as part of a support team covering the banking applications (SWIFT, MUFG Automated Payment System, Appian workflows) and responsible for centralized access governance for various counterparty platforms
• Coordinate with counterparties and develop workflows to address user provisioning, maintenance and user deprovisioning.
• Participate in platform releases, as well as testing activities to confirm system changes, upgrades, and enhancements, ensuring they meet quality standards before deployment.
• Coordinate development and enhancement of the platforms to increase automation and expand the utilization of features.
• Internal co-ordination between distinct functions and groups to ensure high quality service delivery and total ownership of requests to complete resolution as appropriate.
• Work with Operational Solutions and Global Training team to support and coordinate training on new functionality and processes across the lines of business.
• Work with Operational Solutions to support/define standard set ups for each system in line with the target operating model and work with various stakeholders to facilitate adherence
• Responsible for covering agreed-upon applications including cross training across team members.

• An understanding of banking environment to bridge business requirements and IT solutions
• Experience of providing analytical, technical support and administration of business applications.
• Strong organizational skills with ability to effectively manage multiple priorities and meet deadlines
• Professional written and verbal communication skills essential
• Fund Administration or banking related experience  is  preferred.
• Experience with Appian/Automated workflows is preferred

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

At MUFG Investor Services, we use Artificial Intelligence (AI) tools to help identify skills and experience that align with role requirements.  All AI recommendations are reviewed by our recruitment team before any decisions are made.

MUFG is an equal opportunity employer.