Associate Director, Insurance Risk Management

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The Insurance Risk Management Group at Oxford oversees the day-to-day management of insurance, risk, and loss prevention activities across Canada, the US, the UK, Europe, and other regions where Oxford may expand. This team plays a crucial role in investment due diligence, asset management, and development projects by assessing physical and premises liability risks, evaluating insurance coverage, and guiding risk mitigation strategies that align with local insurance requirements.

The Associate Director, Insurance Risk Management will collaborate with a wide range of stakeholders, including insurers, brokers, prospective tenants, suppliers, lenders, property co-owners, and various internal teams such as investments, development, legal, tax, and accounting. This is a full-time role that reports directly to the Senior Director, Insurance Risk Management.

As a key member of an engaged, high-performing team, you’ll be part of a world-class, growth-oriented culture that places a strong emphasis on people development and long-term success. We pride ourselves on earning respect through every interaction, demonstrating a commitment to going above and beyond to protect and nurture relationships, while anticipating needs and valuing customers as true partners.

Key Deliverables/Responsibilities

1. Transaction Due Diligence: Function as transaction insurance lead across a broad range of transactions and sectors ensuring appropriate insurance placement; manage & maintain partner insurance program compliance within the North American portfolio.
2. Insurance Program Placement: Assist with insurance program placement and negotiation and calculate premium allocation for each of the entities and/or asset classes, including construction and development within North America.
3. Insurance Claims Management: Lead claims administration & management of high-profile (threshold of over 1M of insured dollars) property and liability claims globally including construction claims. Identify loss control recommendations and monitor claim settlements for any key recommendations and/or process efficiencies.
4. Loss Prevention and Control: Lead loss prevention/loss control recommendations, providing guidance & direction on any loss control issues specific to all asset classes globally and identifying emerging risks & formulating insurance solutions.
5. Training, Mentoring and Coaching: Lead annual insurance training to educate business teams on insurance coverage, claims process, construction insurance, loss prevention, and sprinkler impairment, as well as any other insurance awareness trainings as requested by business teams.
6. Partnership & Relationship Management: Proactively develop and maintain strong regional relationships with key stakeholders including owners, operators, lender insurance consultants, and leverage relationships across investment, development, and asset management teams internally and external insurance adjusters, brokers, and insurers. Cultivate and maintain key relationships within the insurance industry. Promote insurance awareness and a risk-conscious culture across the organization.

Qualifications:

• Minimum of 8-10 years of experience with insurance negotiation and claims processing or equivalent responsibility.
• Experience in RMIS systems and adapting to new technologies.
• Extensive knowledge of insurance and risk management principles and practices, and familiarity with local insurance and legal laws (for insurance placement and claims management) to accommodate market nuances.
• Enrollment or completion of Chartered Insurance Professional (CIP) Designation and completion of Canadian Risk Manager (CRM) Designation.

• Well-developed insurance market knowledge across all regions and asset classes.

Skills

• Proactively identify process inefficiencies and recommend process improvements considering upstream/downstream effects.
• Strong communication, facilitation, and influencing skills with experience developing and facilitating education sessions with senior management.
• Demonstrated experience managing data, and possessing strong analytical skills to help drive data-driven insights for stakeholders.
• Ability to prepare reports and PowerPoint presentations for senior management and communicate complex information clearly and concisely.
• Ability to develop trusted, collaborative relationships across multiple stakeholders.
• Excellent organizational and time management skills; ability to work well under pressure with multiple deadlines.
• Work effectively in a team environment and independently as required.
• Strong understanding of insurance principles and practices, and internal and external processes; ability to drive and mature claims management functions and leverage organizational resources.

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