Assistant Manager (Customer Service)

Full-Time

Website L'OCA

Job Description:Are you a people person?. Do you have the skills to make customers and team members smile?. Then this job is for you!. We are looking for a Customer Service Assistant Team Leader, but not just any Assistant Team Leader.

We want someone who can create a HAPPY to HELP environment, while maintaining exceptional team morale.You will be assisting the Team Leader with all aspects of daily operations, including cash handling, building front end procedures, and managing a high-performance checkout process. But, let’s be real, your primary duty will be to ensure customers leave happy and become lasting customers.The ideal candidate should be able to hire, train, and develop Team Members to minimize turnover. You are able to schedule and manage labour effectively and support the store through effective cross-training.Experience-wise, we’re looking for someone with 12+ months of retail experience, including 6+ months of team leadership experience.If you’re ready to become our Customer Service Assistant Team Lead, then apply now!. We promise to make you happy too.L’OCA Quality Market is an emerging specialty grocer and gourmet food retailer in Canada whose purpose is to “Spread the Love” by delivering a world-class food experience.

Our core values are Quality, Scratch, Theatre, Service, and Love. Each location is comprised of a full artisanal market experience, including full-service restaurant(s), where traditional artisanal craftsmanship and service on the front end meets new world technology and innovation on the back end. A revolutionary purchasing and org structure, supported by custom technology, allows us to leverage efficiency across the business unit to drive scratch perishable production, massive prepared foods selection, full carcass meat programs, and world class service in a cost-effective format. There is also a special place in our hearts for quality local and Canadian products and we aim to deliver positive change to the food chain through a focus on local sourcing and private label partnerships.

We are currently laying the groundwork for a national chain focused initially on western Canada. Our first location is 48k square feet, and located in Sherwood Park, Alberta.

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