The Home Depot Canada
Join to apply for the analyste Rech. utilisateurs role at The Home Depot Canada
3 days ago Be among the first 25 applicants
Join to apply for the analyste Rech. utilisateurs role at The Home Depot Canada
Get AI-powered advice on this job and more exclusive features.
En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand.
Overview
At The Home Depot Canada we have a relentless focus on customer service and are on a
mission to provide the best interconnected shopping experience to our customers.
We’re on the lookout for a talented UX Researcher to join our UX team at The Home Depot. You’ll be designing and delivering quantitative research that informs tactical and strategic decisions for our e-commerce business alongside partners in Product Management, Analytics and Design.
You are deeply curious with strong data acumen who can easily triangulate across disparate data sources to identify deep insights about customers’ experience and how it can improve.
We’re seeking a self-starter to improve our understanding of our customers’ experience shopping with us and what areas in which we should improve customer satisfaction and loyalty.
You thrive in a fast-paced, deadline-driven environment, where you can showcase your ability to take ownership and drive change through strong collaboration, influence, and communication skills.
As a UX Researcher, reporting directly to the Manager of UX Research, you’ll play a crucial role in helping us understand our customers’ pain points and needs to deliver seamless, delightful, interconnected experiences for our home improvement customers across Canada.
Responsibilities
(40%) Lead the ongoing Digital Voice of the Customer (VOC) program by uncovering and sharing insights to help The Home Depot better understand and support our customers’ shopping needs.
Own reporting for our VOC program, including creating weekly reports on survey data.
Oversee customer verbatim analysis and improve our text analytics schema
Enhance data collection strategy to boost response rates and improve data quality
(40%) Conduct quantitative research studies with fellow researchers using methods like surveys and behavioural data analyses to deepen our understanding of customers’ experiences and shape product strategy.
Oversee the entire research process, from framing and scoping problems to executing, analyzing, and reporting actionable insights that inform decisions and create meaningful change for the business.
Combine insights from VOC survey data with other research sources, like interviews and analytics, to craft a narrative that brings the customers’ experience to life.
Share findings in an engaging and relevant way, providing actionable recommendations to all cross-functional teams, including senior leadership.
Prioritize research projects with the Manager of UX Research to ensure the right research is done at the right time, scale, and scope, delivering the most impactful insights for the business.
Build collaborative partnerships with Product, IT, Analytics, UX, and other VOC channel owners to integrate related data at all stages of the product development process.
(20%) Act as the subject matter expert on quantitative UX research, including behavioural analytics and continuous measurement programs.
Develop research systems and reporting to scale ongoing tracking and ad-hoc survey research, enabling a comprehensive understanding of customer needs.
Teach partners how to use quantitative data, including VOC survey data, for their individual needs.
Competencies
You are a strong team player and collaborator with a track record of building positive cross-functional relationships based on seamless project delivery and a shared understanding of goals and objectives
You are action-oriented and thrive in a fast paced, deadline-driven environment where you can demonstrate impact
You know how and when to use different research methods during the product development process to inform strategy, including qualitative methods
You have knowledge of user-centered design and design thinking
You have exceptional time management skills, and can balance working with urgency and focus, including adapting projects as business needs change
You are a skilled communicator who can tell a creative, compelling story about users and their needs to drive action, while adapting the content and depth to the audience
You are a life-long learner with a growth mindset, who handles ambiguity with ease and welcomes feedback to help you produce your best work
You are deeply customer-focused, relentlessly advocating for our users by improving the organizations’ knowledge of them and their pain points to deliver a best-in-class interconnected shopping experience
3+ years’ experience working as an analyst or researcher synthesizing and translating quantitative data into meaningful and actionable insights using descriptive, inferential and multivariate statistics, ideally within a Product or UX team
A university degree in an analytical or research-focused field is preferred (e.g., Business Administration/Marketing Research, Data Science, Statistics, Cognitive Science, Psychology, Human Factors, Human Computer Interaction, Interaction Design, Information Sciences)
Experience leading quantitative research projects at every stage, from planning and sampling to analysis and delivering insights
Demonstrated use of a variety of quantitative research methods (e.g., surveys, website analytics, experiment design, etc.) and techniques (e.g., conjoint, and discrete choice modeling etc.)
Proficiency with Qualtrics or a related statistical analysis tool or language (e.g., SPSS, R, or Python)
Direct Manager/Direct Reports
Manager, UX Research
No direct reports
Travel Requirements
Limited – generally limited to the GTA stores and Innovation Centre
Physical Requirements
Extended Sitting
Hybrid Work
In Person – 4 days per week
Working Conditions
Working in an office setting: computer work, camera on virtual meetings, taking support calls
Minimum Education
University/College degree in an analytical or research-focused field is preferred (e.g., Business Administration/Marketing Research, Data Science, Statistics, Cognitive Science, Psychology, Human Factors, Human Computer Interaction, Interaction Design, Information Sciences)
Minimum Years Of Work Experience
3-5
Minimum Leadership Experience
N/A
Certifications
N/A
Other Requirements/Assets
Proficiency with SQL, GCP or Adobe Analytics and data visualization tools like Tableau and experience analyzing large data sets and building statistical models is preferred but not required
Experience with behavioural analytics tools like Fullstory, Contentsquare or Quantum Metric is preferred but not required
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Business Development and SalesIndustries
Retail
Referrals increase your chances of interviewing at The Home Depot Canada by 2x
Get notified about new Analyst jobs in Toronto, Ontario, Canada.
Investment Analyst, Rotational Graduate Development Program
Business Analyst (Data, Loyalty & Insights)
Analyst, Credit Investments, Asset Management
Analyst, Investment Banking, Mergers & Acquisitions, BMO Capital Markets
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
