Havas Health Network
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Director of People, Talent Operations at Havas
Havas Health Toronto is looking for an experienced Account Director, Client Services to join our dynamic team. If you’re a strategic thinker, a client relationship builder, and passionate about leading great work in the health & pharma space — we’d love to hear from you.
About the Role:
As an Account Director at Havas Health Toronto, you’ll lead client relationships, mentor a talented team, and ensure our work not only meets expectations—but exceeds them. You’ll play a key role in delivering strategically grounded, creatively excellent, and business-driving campaigns across multiple health and pharma brands.
Key Responsibilities:
1. Drive Client Success (40%)
- Develop deep knowledge of assigned drug brands, therapeutic areas, and market dynamics
- Lead strategic communications planning and campaign execution
- Build trusted client relationships and identify opportunities to add value
- Manage budgets, timelines, and ensure smooth internal workflows
- Track revenue forecasts and proactively manage project financials
- Mentor and support team members in their growth
- Provide clear direction and regular feedback
- Develop annual performance plans with each team member
2. Champion Creative Excellence (15%)
- Collaborate closely with Creative, Strategy, and Digital teams
- Ensure briefs, estimates, and timelines are well-defined and aligned
- Help craft and sell through CBIs that push brands forward
- Uphold strategic and creative quality throughout execution
3. Grow Existing Business (15%)
- Identify and pitch new opportunities within current client portfolios
- Collaborate across departments to create compelling sell stories
4. Support New Business Efforts (10%)
- Contribute to pitch strategy, development, and presentations
- Help shape winning narratives and bring fresh thinking to the table
Team Management:
Direct reports may include Account Supervisors/Managers and Project Managers.
What We’re Looking For:
- Proven experience in client services/account management in a healthcare or pharma agency setting
- Strong working knowledge of PAAB
- Strong strategic thinking, financial acumen, and leadership skills
- Exceptional communication and relationship-building abilities
- Passion for great work and a collaborative mindset
Seniority level
- Director
Employment type
- Full-time
Job function
- Advertising, Marketing, and Project Management
Industries
- Marketing Services and Advertising Services
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