Inbound Customer Service Agent (in office position)

Park’N Fly

Mississauga, ON

$18 an hour – Full-time, Permanent

Park’N Fly is Canada’s largest off-airport parking company and our Toronto operation is currently expanding.

Position: Inbound Customer Service Agent – Guest Services

**Must be able to work a rotational shift schedule, including weekends**

We’re currently seeking motivated individuals to join our growing guest services team in a fast-paced, customer service environment.

Core Responsibilities:

  • Receive customer phone calls in queue and respond accordingly
  • Provide prompt and professional communication with guests, verbally and in writing
  • Assist guests remotely with the automated pay stations
  • Communicate with customer care supervisors and/or managers to ensure prompt shuttle bus service
  • Resolve customer service complaints with an appropriate response resolution
  • Document complaints of vehicle damage, theft, or serious customer service issues in the occurrence management system and set follow-up dates
  • Escalate any unresolved issues or occurrences
  • Other administrative duties as required

Key Skills:

  • Ability to communicate clearly by phone and in writing
  • Strong aptitude to listen actively to customers
  • Able to multi task in a fast paced environment
  • Advanced English verbal and written skills required
  • Strong attention to detail
  • Computer Proficient in MS Word and Excel

We Provide

  • Competitive compensation
  • Opportunities for advancement
  • Comprehensive benefits package (health, dental, vision care)

Requirements

  • High school diploma required
  • Minimum 3-5 years of customer service experience
  • Inbound call center experience an asset

Job Types: Full-time, Permanent

Salary: $18.00 per hour

Benefits:

  • Dental care
  • Paid time off

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Weekend availability

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