Full Time Security Dispatcher |Humber College North

Full Job Description

Position: Dispatcher (Day Shift)

Schedule (0800-2000hrs) Continental Rotation

Pay Rate ($17.25) starting Level 1 goes up to Level 4 ($19.38)

Parking – Free on campus

Job Requirements – Must have security dispatch and or call center experience


Responsibilities :

  • All basic duties as a CCTV operator
  • Create and update activities in Perspective Dispatch for ongoing calls and incidents in a timely fashion
  • Use Lenel Alarm Monitoring software to keep track of intrusion alarms and dispatch guards to investigate
  • Place fire alarm systems on disregard upon the request of approved contractor work and Humber Facilities
  • Answer security related calls and dispatch guards to assist and/or investigate
  • Answer general inquiries relating to the college, transferring calls to the applicable department/individual if dispatch is unable to answer the question
  • Dispatch guards to corresponding calls to their respective zones
  • Contact and update the on-call contacts when and if needed
  • Keep track and monitor the location of all guards
  • Have a strong understanding of Humber’s rules and policies
  • Be knowledgeable on the layout of the campus; i.e. knowing the correct laneway
  • Operate the fire panel

– Liaise with various agencies including 911 emergency call centre, TPS non- emergency, and TFS non-emergency

– Liaise with external organizations including but not limited to fire systems service companies, elevator service companies, etc

– Liaise with other Humber departments and stakeholders (facilities, IT, residence, etc) to ensure effective and timely response

– Initiate 911 calls

  • Ensure all service requests and complaints are met with a professional, customer-focused and timely response
  • Ensure services are delivered promptly, impartially and safely
  • Foster an atmosphere where customer service and safety are of utmost priority
  • Provide services designed to produce a safer Humber
  • Ensure that all services are delivered in accordance to Humber’s policies and procedures and principles of the law (Civilian powers only)
  • Inform patrons of supports and services offered by the college as well as the Department of Public Safety
  • Collect and record information relevant to security issues in accordance with Humber’s policies (Human Rights, Confidentiality, etc.) and procedures
  • Take comprehensive statements/notes that contain all details relevant to the incident being attended to and ensure they are in accordance with the policies and procedures
  • Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties
  • Escalate incidents to the shift supervisor and/or on-call if necessary
  • Other duties as assigned by shift supervisor and/or DPS management

“Paragon Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, ancestry, race, color, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, sexual orientation, gender identity, sex (including pregnancy & breastfeeding), or any other protected grounds as outlined by The Ontario Human Rights Code.”

Job Types: Full-time, Permanent

Salary: $17.25-$19.38 per hour


  • Dental care
  • Extended health care
  • Flexible schedule
  • On-site parking
  • Vision care


  • 12 hour shift
  • Day shift
  • Holidays
  • Weekend availability

Application question(s):

  • Do you Dispatch or Call Centre Experience ?
  • Are you able to work Full Time, Day Shift (12hrs Continental Schedule) ?

Expected start date: 2022-06-09

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