Facility Stanchion Agent ( Pearson Airport ,Toronto)

  • 5955 Airport Rd, Mississauga, ON L4V 1W5, Canada
  • Full-time

Company Description

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

We work diligently behind the scenes to make our clients’ day-to-day operations succeed. Not because it’s what our clients want. But rather, what they need. Thousands of people count on them. And on us. For the seamless experiences to carry on with their day – to shop, study, catch a plane, recover in a hospital, work in town or far from home.

No other company delivers service, safety and quality like we do. Our expertise is matched only by our long-standing relationships. From the largest cities to the most remote corners, years of experience have taught us that relationships come above all else. It’s why we take the time to get to know our clients. To understand their customers and the complexities of their business. It’s how we provide innovative solutions that address their unique needs – going above and beyond.

Because, Service matters!

Job Description

We are looking for Facility Stanchion Agent to work at the largest airport in Canada. Day and Night shift positions available.

Main Duties and Responsibilities:

•Be aware of exits, safety items and equipment when in different areas of Pearson Airport.

•Deliver superior world class customer service within all areas of Pearson.

•Convey a professional and welcoming presence by interacting with members of the traveling and general public while multi-tasking

•Possess clear, concise communication skills in English

•Enjoy meeting and working with people while having an outgoing and engaging personality

•Listen carefully and have patience with all passengers or visitors to Pearson

•Be proactive and assist passengers and guests by solving problems or directing them to the airline/stakeholder or information kiosk for assistance

•Take direction and react quickly to changing priorities

•Achieve intermediate to advanced technology skills to be able to use specific airport equipment (hand scanner, cell phone, basic software programs)

•Maintain sharp observation skills along with awareness of surroundings

•Report any incident, safety or maintenance issues, cleaning requirements in an efficient and detailed manner

•Work together with security companies, retailers/services, airlines, other stakeholders, management and Pearson administration and management.

Keep area clear of baggage carts and any garbage

•Read memos and communications before shift commences

•Perform any additional duties assigned by Supervisor or management

•Replace stanchions in designated areas of the building as per approved layout. Each plan includes the number of stanchions, placement area, direction of flow, special class line and overflow plan.

•Remove stanchions in accordance with the counter allocation times

.•Realign or add stanchions when queues grow to maintain line management

•Use proper equipment for moving stanchions to avoid any damage to floors, walls and elevators

•Clean stanchions and maintain serviceability

•Remove any stanchions that require repair and record

•Store stanchions in designated storage area when not in use.

•Use scanner to manage stanchion inventory

•Ensure care and control of any technology devices at all times


Skills & Abilities:

•Ability to obtain and maintain validity of a Restricted Area Identification Card (RAIC)

•Ability to use a handheld scanner to record data

•Good command of English and communication skills

•Ability to read and follow layout instructions

•Ability to be able to walk for long periods of time throughout terminal buildings

•Ability to lift and move stanchions

•Ability to work individually or within a team

•Available to work all shifts days, evenings, weekends and holidays.

Additional Information

As an employer of choice, we treat all of our employees consistently and fairly to help you achieve personal and professional ambitions.

We strive to meet the accommodation needs of persons with disabilities and encourage all applicants to make their needs for accommodation known in advance during the application process.

We thank all applicants for considering a career with us; however, only those selected for an interview will be contacted.

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