Customer Service Representative – Work from Home – Overnight Shift

Job Description:

As a Night Shift Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy work from home environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:

  • You excel at handling customer inquiries of varying types
  • You are an active listener and can leverage probing question skills
  • You have a proven track record for hitting performance targets
  • You bring an enthusiastic personality with exceptional communication skills
  • You are available for 3 weeks of training from 4pm – 1am (Mon – Fri)
  • You are interested in an eventual 9 hr shift with a start time from 11pm CST – 12:30AM CST after training and 30 days in production on the evening shift (4pm to 1am)

What we offer:

  • Competitive hourly rate
  • Shift premium of $1 for straight midnight shifts
  • Medical, dental and vision benefits plus added benefits such as paid time off
  • Paid training
  • Advancement opportunities – 80% of our frontline leaders have been promoted from within
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Want to learn more about our team? Check us out @SutherlandLifeCanada on Instagram or Sutherland Canada on Facebook.

Qualifications:

  • Excellent verbal and written English communication skills; candidates will complete a language test to assess fluency
  • Strong Multitasker; able to navigate in several computer platforms at once
  • Driven by solving problems and meeting goals
  • Familiar with Microsoft Office tools
  • Experience in customer service and/or call center
  • High school diploma or equivalent

Requirements to work from home:

  • Excellent Internet connectivity:
    • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
      • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
    • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
  • A quiet and distraction-free, secure place to work.
  • A computer with:
    • 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
    • 2 GB RAM
    • 10 GB available hard drive space
    • One or more available USB ports (2.0 or greater)
    • Sound/audio support
    • Windows 10
    • 2 – 20 inch monitors
    • Wired Keyboard
    • Wired Mouse
  • A headset to use for training and meetings that is/has:
    • USB
    • Dual ear
    • Noise-cancelling microphone
  • A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

About us:

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

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