Woodbridge, ON
$25 an hour – Full-time
Job details
Salary
$25 an hour
Job type
Full-time
Fixed term contract
Qualifications
- Work authorization (Required)
- Customer service: 6 years (Required)
- Day Shift (Required)
- Secondary School (Preferred)
Full Job Description
Job description
This is a contract job for 12 months period (On Site) with strong possibility to become a permanent position
Hourly Rate: $25
- Review incoming original emails in an inbox
- Take details from the email and put them into a single customer data deficiency sheet
- Send the sheet in an email to the Service team supervisor
- If requested by the supervisor, reach out to the customer either in an email or via a call to retrieve missing data
- Provide completed data sheet to the supervisor
- Answer generic type emails
- Language is all in English
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Keep a record of incoming inquiries to be able to reference at a later date.
- Be able to process orders, forms, applications, or requests.
- Work with colleagues when necessary to resolve customer complaints.
- Provide feedback to other departments to help improve sales, marketing, and business processes.
- Learn about the products inside and out to be able to answer any questions from customers.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: $25.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Woodbridge, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- do you own a car ?
Education:
- Secondary School (preferred)
Experience:
- Customer service: 6 years (required)
Shift availability:
- Day Shift (required)
Work Location: One location