Customer Service Representative-Woodbridge-On Site

Woodbridge, ON

$25 an hour¬†–¬†Full-time

Job details

Salary

$25 an hour

Job type

Full-time

Fixed term contract

Qualifications

  • Work authorization (Required)
  • Customer service: 6 years (Required)
  • Day Shift (Required)
  • Secondary School (Preferred)

Full Job Description

Job description

This is a contract job for 12 months period (On Site) with strong possibility to become a permanent position

Hourly Rate: $25

  • Review incoming original emails in an inbox
  • Take details from the email and put them into a single customer data deficiency sheet
  • Send the sheet in an email to the Service team supervisor
  • If requested by the supervisor, reach out to the customer either in an email or via a call to retrieve missing data
  • Provide completed data sheet to the supervisor
  • Answer generic type emails
  • Language is all in English
  • Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
  • Learn to identify customer needs or desires in order to recommend the appropriate product or service.
  • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
  • Keep a record of incoming inquiries to be able to reference at a later date.
  • Be able to process orders, forms, applications, or requests.
  • Work with colleagues when necessary to resolve customer complaints.
  • Provide feedback to other departments to help improve sales, marketing, and business processes.
  • Learn about the products inside and out to be able to answer any questions from customers.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: $25.00 per hour

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Woodbridge, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • do you own a car ?

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 6 years (required)

Shift availability:

  • Day Shift (required)

Work Location: One location



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