Customer Service Agent

Progi is more than a job, it’s a dynamic, respectful, and stimulating environment. Here, we all share the same source code. It’s based on teamwork, love of what we do and excellence. Our algorithm is programmed to welcome challenges with a smile and see change as an opportunity.

The customer service agent is a super user of Progi’s online solutions and can therefore assist our clients in using their Progi solutions. The agent interacts with clients over the phone or by email. He participates in our solutions’ deployment to ensure a positive integration experience for our clients. The agent cares about the continuous improvement of our solutions and processes. He or she must be able to communicate easily in French and English.

Main tasks

• Answer calls and emails about our different solutions.
• Respond to technical and usage issues.
• Administration and configuration of client accounts.
• Write simple and efficient procedures for our processes.
• Support and training for our solution users.
• Support during deployments.
• Perform other related tasks.

To top it all, there are several advantages and your very cool future team.

• Group RRSP plan with employer contribution.
• Group insurance (including dental insurance 100% covered by the employer).
• Modern offices well-situated downtown (we even have a rooftop terrace with a BBQ).
• Gym facilities for Progicians.
• Free downtown parking available year-round (even on weekends to go to shows or to the restaurant!)
• Referral program ($$$).
• Team lunch.
• Summer schedule.
• Happy Hour, etc.

• Experience as customer service agent 
• Interpersonal skills 
• Autonomy 
• Analytical ability 
• Proactive 
• Organized and efficient 
• Perfectly bilingual (French and English) 
• Extensive knowledge of the Office suite

Source ⇲
WhatJobs