Client Service Representative

Client Service Representative for financial services client, remote-based.Excellent introductory role for candidates looking to gain business experience within a professional setting.Marberg Job Number: 2171.Job Type: Temporary.Initial Term: ASAP for approximately 3 months, with possibility of extension or direct-hire.Compensation: $20.50 per hour.Recommended Application Date: Immediately – please note that we are screening and shortlisting Candidates immediately and qualified applications may be contacted same day as date of application.Regular Work Hours: FULL TIME HOURS; Shift 1 – From 9 am to 5:30 pm not including 1 hour unpaid lunch break, Mondays, Wednesdays and Fridays; From 12 noon to 8:30 pm not including 1 hour unpaid lunch break, Tuesdays and Thursdays; or alternatively, Shift 2 – From 12 noon to 8:30 pm, not including 1 hour unpaid lunch break, Mondays, Wednesdays and Fridays; From 9 am to 5:30 pm not including 1 hour unpaid lunch break, Tuesdays and Thursdays (37.5 hours per week). Must be available to work either Shift 1 or Shift 2, according to client business requirements.Work Location: 100% remote-based.Responsibilities Summary:Working in a team-based contact centre environment, will receive and place telephone calls to potential clients, determine if they are an appropriate fit for the company’s service offering, and transfer them to the designated client service team. Will also receive and process additional email and SMS correspondence as needed, accurately record all telephone call and electronic transaction details into CRM database, and create follow up tasks.Communicate via phone, email, and SMS with potential clients.Manage multiple systems and applications.Perform pipeline management tasks to follow up with potential clients.Efficiently direct current clients’ inquiries to the appropriate department.Document each point of contact in client relationship management information systemsPerform additional administration and coordinative tasks as assigned, including data entry, outbound appointment reminder calls, rescheduling appointments, etc.Qualifications:Education: College Diploma, or equivalent combination of work experience and education.Preferred Work Experience: Approximately 3 years of general customer service experience, with call centre experience an asset.Technical and Language Skills Requirements:Proficiency with MSOffice Word, Outlook and Excel (will be tested).Strong typing and data entry skills, and superior attention to detail (will be tested).General familiarity with office equipment and software, and ability to quickly learn new procedures and software applications.Strong English communication skills, both written and verbal, including proficient business writing skills, and polished, professional telephone manners.Task -Based Qualifications and Additional Attributes:Punctual, responsible, and reliable. Demonstrated record of professional conduct and character.Pleasant and courteous.

Demonstrated commitment to client service and professional representation of the organization.Proficient de-escalation skills and excellent listening skills.Proven ability to professionally handle confidential information and exercise good judgement in the interpretation and application of instructions and organization policy.Superior attention to detail, and organized, methodical approach to completion of tasks.Demonstrated ability to work well both independently and collaboratively, and in an advisory capacity, and liaise effectively with a wide and diverse range of internal and external stakeholders.Demonstrated successful experience of prioritizing work, making decisions and communicating with others within a values framework of respect, equity, anti-racism, diversity and inclusivity.Additional Requirements:Must be legally entitled to work in Canada, providing satisfactory documentation upon request.Ability to work remotely, abiding by organization information management and health and safety policies.Ability to declare personal Non-Conflict of Interest in execution of assignment responsibilities.Provision of certification of AODA and OHSA online training course completion prior to assignment start.Satisfactory Background Checks including Criminal Background Check and Credit Check, Technical Skills Evaluations, and Employment References.We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted.Please note that Marberg Staffing updates job posts regularly, and external job boards may not reflect these changes in a timely fashion. Please refer to https://marberg.com/career-portal for the most current information including salary range.Please note that Marberg Staffing only accepts applications through Indeed.ca, LinkedIn and marberg.com.Candidates are only contacted via official phone call or email from Marberg Staffing. Please disregard any initial contact through other mediums such as text message or social media.Marberg is committed to supporting workplace diversity and inclusivity, to reflect the demographic profile of all Ontarians. Applications are encouraged from equity seeking groups including people of colour, Indigenous people, individuals with disabilities, and people from the LGBTQ2S community.

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