Clerical Support Associate

Humber River Hospital

Toronto, ON

$25.74–$26.64 an hour – Full-time

Full Job Description

Position Profile:

Humber River Hospital is committed to revolutionizing patient care for our diverse community. At our new facility, North America’s first fully digital hospital, the future is very exciting for our people and programs. And we’re looking for exceptional individuals to join our great team: people who share our passion to deliver excellent, patient-focused, expert care. The Hospital is formally affiliated with both the University of Toronto and Queen’s University.

Right now we are looking for a Clerical Support Associate to work with our Haemodialysis Department, Nephrology Program.


Reporting Relationship: 
Manager, Haemodialysis, Nephrology Program

Hiring Salary Range: $25.736 – $26.638


Location: 
Humber River Hospital – Church Site


Hours of work: 
Days/evenings/weekends/stat holidays


Union: 
NOWU


Position Responsibilities:

  • First line of contact with patients and their families.
  • Provides administrative, clerical and customer service support including reception/customer service, answering telephones, and organizing tests, procedures and lab work
  • Regular communication with Dietary department, input to and monitor Thoughtwire
  • Register patients for their appointments and apply armbands within a 30 minute window, re-book missed wheel-trans rides, assist drivers to locate patients
  • Booking appointments in community wide scheduling, making changes to patient schedule, Collecting statistics and data as required including ORRS data collection and submission.
  • Responsible for unit staffing tasks as per guidelines in consultation with the Manager or designate.
  • Other clerical support as requested by the Resource nurse/Manager.

Qualifications:

  • High school graduate or equivalent.
  • Completion of a Community College Office Administration Diploma (preferably Medical) or equivalent required.
  • Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting.
  • Knowledge of medical terminology required. MEDITECH computer experience an asset.
  • Demonstrated excellent computer skills required, including Microsoft Word, Excel, Power Point and Outlook
  • Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload. Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations
  • Experience in community wide scheduling strongly preferred
  • Good keyboarding skills with a minimum typing speed of 40 wpm.
  • Excellent interpersonal and communication skills (verbal and written). Very good spelling, proof reading skills and minute writing as well as math skills.
  • Recent hospital clerical experience especially in nephrology strongly preferred
  • Recent registration experience in Nephrology strongly preferred
  • Demonstrated strong customer service skills.
  • Excellent attendance and discipline free record required.


Why Humber? Why Now?

Humber River Hospital is on an exciting transformation journey of redefining patient care as we leverage the most advanced technologies to enhance all aspects of delivering high-quality, safe care. We continue to build a people-centered workplace with excellent staff and physician engagement by hiring passionate, diverse and inclusive healthcare professionals. People who care and live our values of CompassionProfessionalism and Respect. People who are committed to making a positive difference.

We are a Studer Group hospital, focused on building our evidence-based leadership practice and hardwiring a culture that WOWs.

Why? Because at Humber River Hospital, we know it’s our people and our ability to innovate that allows us to consistently deliver a great patient experience and the best quality outcomes. After all, we are the hospital that believes exceptional care…healthier community.


This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications and experience may vary. Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.

Humber River Hospital is committed to inclusion and diversity. We believe that diversity drives our culture of innovation. By bringing together a variety of different perspectives, it fuels our creative thinking, generates new ideas and creates solutions designed to address tomorrow’s healthcare challenges today. We take pride in providing professional development and career advancement opportunities for our employees including minorities, women, veterans and individuals with physical and developmental disabilities. We also provide accommodation to applicants and all of our employees – from hire to retire.

Let us know what we can do to help you be successful during your recruitment experience at Humber River Hospital.


Please be advised that in order to be eligible for employment at Humber River Hospital, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis



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