Case Processing Agent (PM-01 Inventory)/Agent(e) de traitement des demandes (Répertoire PM-01)

CA$51,538/yr – CA$57,643/yr · Contract · Entry level1,001-5,000 employees · Government Administration

Le français suit

Global Reach, Human Impact. Join the Team!


We are a department focused on people. Every day our work affects lives across the world. We collaborate with Canadian citizens, sponsors, employers, and educators. We protect refugees, promote citizenship, facilitate the arrival of immigrants and pursue passport innovation.

  Our individual efforts have a global impact when, together, we:

·      welcome hundreds of thousands of newcomers each year,

·      help people settle into Canada,

·      reunite families,

·      attract top talent, and,

·      find new ways to decide who comes to visit, work or stay

Our programs help meet our country’s needs. Our work helps Canada become more economically, socially, and culturally prosperous.

We’re people helping people in Canada and abroad. We bring people together.


As a part of Canada 150, 1,400 citizenship ceremonies were held across Canada. Of these, 30% were enhanced ceremonies which promote the value and awareness of Canadian citizenship!

JOIN our professional and dynamic team AND YOU WILL BE PART OF…

• one of the TOP 100 Canada’s Best Employer in 2018, 2020 and 2021 (Forbes).

• a culture of experimentation and innovation that regularly tests new ways of doing business to improve programs and services.

• an organization that selects and welcomes foreign nationals whose skills contribute to Canadian prosperity as permanent and temporary residents.

• an organization that encourages career aspirations and promotes the professional development of its employees!

Leave your mark! Don’t miss this opportunity to join us as a Case Processing Agent in one of our offices across Canada!.

For more information and to apply:

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Please note that the list of candidates in this selection process is cross-referenced with the list of candidates in selection process 2018-IMC-IA-27860 (Reference number: IMC18J-017880-000070). Candidates will only be assessed under one of these selection processes.

What makes inventories different from other job advertisements? You only need to apply once, but can be considered for different job opportunities. Don’t worry, even if your application is not selected for one job, your application remains in the inventory and can be selected again for the entire duration that the inventory remains open. As an applicant, you can go back and update your résumé or response to the pre-screening questions at any time.

To apply for this process, you:
• upload your résumé
• answer the screening questions online

Only on-line applications will be accepted. All job applications must therefore be submitted through the Public Service Resourcing System (PSRS). Persons with disabilities preventing them from applying on-line are asked to contact the Public Service Commission at 1-800-645-5605.

We will not acknowledge receipt of your application.

Random selection* will be used to identify which applicants will be assessed from this inventory. You will find more information about random selection in “Other information”.

Work environment

IRCC shapes the face of Canada. We connect with almost every Canadian, welcome the vulnerable from abroad and build the diversity that is part of our Canadian identity. We are looking for people who are passionate about our mandate and take pride in finding innovative solutions on improving how our services are delivered.

Whether you are working in our downtown offices in Ottawa, Montreal, Toronto or Vancouver, we are one national team. We have virtual relationships with colleagues and clients. We believe in work-life balance. We care about our colleagues, work as a team and believe in excellence while having fun.

Intent of the process

This inventory will be used to establish a pool of qualified candidates which may be used to staff (immediate or anticipatory) positions at an identical or equivalent group and level with various linguistic profiles, various security profiles, various tenures within Immigration, Refugees & Citizenship Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. We can’t make any assumptions about your experience. Simply saying you have the required qualifications (both essential and asset) or listing your current duties is not enough. Instead, provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. Failing to do so could result in your application being rejected.

ED1. A secondary school diploma OR *acceptable combination of education, training and/or experience

*An acceptable combination of education, training and/or experience is defined as following:
• 12-months of recent** experience working in a field relevant to the position
• Certificate or diploma obtained from a recognized post-secondary institution
• Training courses taken through a recognized post-secondary institution related to a field relevant to the position
**Recent is defined as within the last three years

Degree equivalency

EX1. Experience conducting research to validate or authenticate data*
EX2. Experience in data* entry using a database system, such as Excel, Access, Oracle, GCMS, etc.
EX3. Experience in providing client service
*Data is defined as: facts or statistics collected for reference or analysis

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
Bilingual Imperative – BBB/BBB, BBC/BBC, CBC/CBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

BC1. Adaptability & Flexibility
BC2. Decisiveness
BC3. Values and Ethics
BC4. Effective Interactive Communication
BC5. Client Service Orientation

PS1. Dependability

The following may be applied / assessed at a later date (may be needed for the job)

If you possess any of the following assets, please ensure to indicate it in your application, by clearly explaining how you meet this qualification in the screening questions.

Depending on the requirements of the position to be staffed, it is possible that an ‘asset’ qualification may be deemed an essential qualification. In this case, only candidates, veterans and persons with a priority entitlement who possess that specific qualification in addition to the stated essential qualifications will be considered.

AED1. Bachelor’s degree from a recognized post-secondary institution

Degree equivalency

AEX1. Experience working in a processing environment
AEX2. Experience creating, verifying, and updating information in an electronic records/case management information system
AEX3. Experience in applying regulations, legislation, policies, or procedures related to Immigration Refugees and Citizenship Canada (IRCC) programs or services
AEX4. Experience meeting target or quotas
AEX5. Experience using various software systems (such as Microsoft Excel, Word, etc.) to prepare correspondence and/or produce reports
AEX6. Experience using the Global Case Management System (GCMS)
AEX7. Experience using the Integrated Retrieval Information System (IRIS)
AEX8. Experience in delivering services or programs to the general public in a “front office” setting which involves obtaining and providing information requiring further explanation or clarification
AEX9. Experience in the processing of e-applications
AEX10. Experience supporting the processing of applications that have been submitted for at least one of the following:
a) Canadian Citizenship or b) Permanent Resident Card or c) Centralized Intake Office (CIO)

In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, Persons with a Disability, Visible Minorities, and Women.

Information on employment equity

OR1. Availability, willingness and ability to work overtime, as required
OR2. Availability, willingness and ability to travel, as required
OR3. *Availability, willingness and ability to work shift work, as required
*May be a condition of employment for some positions

Conditions of employment

Reliability Status security clearance

Secret security clearance

Speaking publicly in front of large groups (100-150) of people several times per week may be a condition of employment for some positions.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

We will send all communication through email or the Public Service Resourcing System (PSRS). Please ensure your email address can receive email from unknown users (some email systems block these types of email) and that you check your junk mail just in case. It’s your responsibility to keep your contact information up-to-date.

All communications related to this process, including email, may be used to assess your qualifications.

Your application in this inventory will be active for 90 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 20 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. We may appoint candidates by applying one or more of the following criteria:

• Breadth, depth, type of specific work experience
• Matching individual experience or qualifications to the strengths and/or weaknesses of the work team
• Matching individual experience or qualifications to the specific duties of the position being staffed

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Random selection – Frequently Asked Questions:

1. Some advertisements state that random selection may be used to identify which applicants will be assessed during the appointment process. What is random selection?

Random selection is a strategy that is sometimes used to manage applicant volume. It identifies a sub-sample of applicants by applying the element of chance at some point during the appointment process, using criteria identified by the hiring organization.

2. How is this sub-sample of applicants determined?

To determine the sub-sample of applicants, the hiring organization identifies the following:
– criteria that qualified candidates must meet; and
– the number of candidates to be selected.

With the assistance of an electronic system that contains information on all applicants, candidates who meet these criteria are identified and the sub-sample is randomly selected from that group. The Public Service Resourcing System – the electronic system used to advertise, receive and select applications – performs the random selection function.

NOTE: Candidates will need to provide proof of their education credentials. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at


Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.